The Spirit of Hospitality
In 1983 a congressional resolution established National Travel and Tourism Week as May 1-May 7, which serves as America’s salute to the people who make your vacations so darn much fun! But unless you’re in the industry, you don’t realize how big a part tourism plays in the life of a service industry worker. Even here in little ole’ Madison the amount of people that we meet from out of town is amazing!
Recently our friends at the Greater Madison Convention & Visitors Bureau hosted their annual Spirit of Hospitality Awards. This event is their way of thanking the local service industry for all that they do, because without the memorable hospitality provided by the people working to represent Madison, tourists wouldn’t be coming back time and again. The event was held at Monona Terrace overlooking Lake Monona, filled with service professionals from all over Madison and plenty of delicious hors d’oeuvres and ice cold drinks. What’s not to love?!
This year’s event was a bit more special to us, however, because one of our very own was going to be awarded with the Rising Star Award (which recognizes someone outstanding in the service industry under 30 years old).
So who at Ian’s won? Drum roll please… The award was presented to our State Street Assistant Manager, Trevor Harkness. Trevor was hired on May 11, 2012 and the impact he’s had in our company in the last four years is very noticeable. We could say all of the cliche sayings about how awesome he is–and they’d all be true!–but what really stands out about Trevor is the fact that he truly makes it his mission to go above and beyond to ensure that every single customer that walks into our restaurant has a stellar experience. He leads by example, always has a smile on his face, and also works his tail off from the moment he walks into the store until his last minute on shift.
So congratulations to Trevor, and congratulations to all of the award nominees and winners! They all make what they do look easy and effortless, when we know that is certainly not the case. We also would like to thank the fine folks over at the GMCVB for all of the hard work they do. Without their ongoing efforts Madison wouldn’t be the destination it is for so many people from all over the world. So danke, grazie, merci, gracias, arigato, to them as well!